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Fiction Writers: Market Research Makes a Difference

Wednesday, July Post a comment

It’s a murder mystery fantasy romance with a Christian theme perfect for all ages in the general and Christian markets.

It doesn’t matter how well written your story is if you don’t understand the market. You may have mastered dialogue, showing, and description, but it won’t matter if you can’t get a contract.

One of the top 10 reasons agents reject manuscripts is that the authors don’t understand the market. You can improve your chances of publication by understanding the market and submitting the right manuscripts to the right people.

 

What Is the Market?

The publishing market is essentially the audience, and it’s split into two groups — the Christian market and the general market. The Christian market is set by the Christian Retailers Association (CRA).

“CRA [Christian Retail Association, formerly CBA] was created to help build community within the Christian retail industry and to bring beneficial assets to store owners and vendors alike. Membership benefits include discount programs, networking, training and education, industry information, best practices and a place to exchange ideas” (https://www.christianretailassociation.org/about).

The American Booksellers Association (ABA) is the CRA equivalent to the general market.

“The American Booksellers Association is a national not-for-profit trade organization that works to help independently owned bookstores grow and succeed.… ABA provides education, information, business products, and services; creates relevant programs; and engages in public policy and industry advocacy. The Association actively supports and defends free speech and the First Amendment rights of all Americans. A volunteer board of 11 booksellers governs the Association” (www.bookweb.org/about-aba).

Basically, the goals of the CRA and ABA are to help publishers and retailers work together to sell more books within their markets.

 

Why Does This Matter?

The CRA and ABA exist for a reason — readers of CRA fiction and readers of ABA fiction don’t always overlap. They also have specific expectations. If your novel includes a character who drops f-bombs on every other page, don’t expect agents and publishers of Christian fiction to represent and publish it — the Christian market doesn’t print gratuitous swearing. Similarly, if your book includes non-pastor characters openly discussing their faith and proclaiming Jesus as Lord and Savior, don’t expect the general market to accept it.

Are there readers who cross the market divide to read on either side? Sure, but there aren’t enough of those readers that either market will risk alienating their readers by publishing material they know the majority of their audience doesn’t want to read.

That doesn’t stop authors from crossing the market divide in their writing though. They like to refer to The Shack when explaining why they should be able to write across market boundaries. The problem with that example is the statistics don’t support the strategy.

Did The Shack succeed in the general market? Absolutely! But the book was written in 2008. There hasn’t been another crossover success like it since then. In 2022, there were approximately 4 million books published. Let’s guess half of those are fiction. Let’s also suppose the numbers haven’t been that high in the entire 15-year period since The Shack released — let’s be conservative and estimate 500,000 novels a year were published in the first five years, 1 million each in the second five, and 2 million in each of the last five — that’s 17,500,000 new novels since The Shack released, and no crossover book has ever come close to matching its success.

Can you write a crossover book and pitch it to both audiences? Sure, but you have less than a one-in-a-million chance of success.

 

What About Genres?

Similar to the importance of understanding the CRA and ABA markets is the importance of understanding genre. Well-written, engaging manuscripts are rejected every week because authors don’t understand genres.

In a nutshell, a genre is a promise — when you label your book a specific genre, you’re promising the reader that your story will meet specific genre requirements The main fiction genres (and their requirements) are as follows:

  • Romance: A story in which the main plot revolves around the hero and heroine finding each other and falling in love.
  • Historical: Any novel set in a recognizable period of history. Stories can occur at any time, from Ancient Greece to World War II. Plots may vary.
  • Suspense/Thriller: A story that contains elements of action and peril, often putting the main character(s) in dangerous or suspicious situations. It might include a mystery but that isn’t a requirement.
  • Mystery: Exactly what it says — the main character(s) are faced with a mystery or mysterious circumstances that they must solve.
  • Contemporary: A novel set in the current era. The plot can involve any number of topics, as long as the main plot is not romance, mystery, or suspense/thriller.
  • Speculative: Formerly called science-fiction or fantasy, speculative fiction encompasses both categories. Speculative novels involve some aspect of the fantastic, whether it’s a completely made-up world or elements of the supernatural in the modern world.
  • Women’s Fiction: The protagonist is a female, and the plot revolves around her emotional journey. It’s a tale of personal growth and life-changing events. It can involve deep, emotional issues, such as adultery, abuse, or addictions.
  • Chick Lit: Similar to women’s fiction, the protagonist is a female who experiences personal growth. Dissimilar to women’s fiction, the events are less serious and sometimes border on superficial.

There are also many subgenres (i.e., romantic suspense, historical thriller, magical realism, etc.) that have their own specific requirements.

There are three main genre issues that prevent writers from signing with agents or publishers.

  1. Writers submit a genre the agent doesn’t represent. That’s an easy fix. Do your research and send your story to the right agent.
  2. Writers don’t understand the genre. If the story ends with the hero dying, it’s not a romance. Authors don’t get to define the genre; the market has already done that. Stay within your genre’s guidelines.
  3. Writers mix too many genres. In fiction, more is less — the more genres you cram into a novel, the smaller your audience (because it will only appeal to the people who read all of those genres). Master the main genres first; then, once you’ve built your fan base, you can add more genre elements.

Understanding these basics about the market will help you craft a story that audiences will enjoy (and that agents and publishers can sell).

 

 

Karin Beery is a published author and editor with experience in traditional and self-publishing, freelance editing, and editing for publishers. She is an active member of Advanced Writers and Speakers Association, Christian Authors Network, and the Christian Proofreaders and Editors Network, as well as a PEN Institute instructor. Her specialty is substantive fiction editing with an emphasis in romance and women’s fiction.

Categories: Fiction, Karin Beery

How Is AI Going to Impact Your Freelance Business?

Wednesday, June 3 Comments

I recently wrote a feature article about artificial intelligence (AI) and how businesses can use it to their advantage. The inherent trouble with this type of hot topic, however, is that there’s breaking news every day, basically rendering the content obsolete by the time you send it to your editor. In the process of researching the article, I even went straight to the source with questions. (For the record, the AI answers were no more illuminating than anything I found on Google.)

Even the smartest tech people on the planet are actively debating where it’s all headed. Out of pure curiosity, I had started playing around with ChatGPT when the first version came out in late 2022. In the few short months since then, it’s gotten a lot slicker. And I’ve also seen a lot more freelancers debating whether AI is an existential threat to our livelihoods.

In the short term, I believe AI will serve the same purpose for text as free clipart and stock images do for graphics: It’s a way for clients who don’t care much about quality to fill up their websites, blogs, brochures, etc. with words. And it will look and sound like it: GIGO.

Nonetheless, that still represents new competition for freelancers at the low-end, low-paying end of the market, much like the advent of content mills more than a decade ago. In a way, though, it’s even worse: Cheap clients will choose a free AI option over a low-cost human one.

For freelance professionals with higher-end clients, the threat is not as immediate. AI bots are far from writing as persuasively or creatively as a skilled human, and intelligent clients know that. Even so, the various AI platforms will get more sophisticated — and like Glenn Close in Fatal Attraction, they will not be ignored. As creatives, we’ll need to figure out where they fit in our toolbox. What does that entail?

  • Investigating and experimenting with AI on your own time. The more you learn about AI, the less you’ll fear it. It functions quite differently from search engines, since you can ask long, complicated questions (a.k.a., superprompts) that generate more useful outputs. Plus, educating yourself will also prepare you when a client asks what you know about AI!
  • Leveraging AI to streamline processes. This could include tasks such as generating marketing ideas, brainstorming concepts, or tweaking the SEO of a blog post.
  • Being wary about anything you generate on AI. Because of the databases and programming, AI information is often incomplete, dated, biased, or all three. Come into the process with as much or more skepticism as you would using a search engine.

My final thought on this: Never present AI-generated content as your own, even if you heavily edit it. Which brings me back to the magazine article I mentioned at the top of this post. When I submitted it, my editor told me that they’re now running an AI check on all stories — and I predict that’s an inevitable best practice in the publishing industry.

 

Jake Poinier made the leap into freelance writing and editing in 1999 after a decade of positions in the publishing industry, giving him key insights from both sides of the desk. As the founder and owner of Boomvang Creative Group, he has worked with a diverse array of Fortune 500 and small businesses, consumer and trade magazines, and independent authors. Jake is committed to helping freelancers improve their businesses and shares his knowledge and experiences frequently as a speaker at industry conferences, through webinars, and on his blog.

Categories: Freelancing, Jake Poinier

Writing Narrative Nonfiction

Tuesday, May Post a comment

With over three decades in publishing, there have been a number of opportunities to talk about writing narrative nonfiction via lecture series, documentaries, televised media appearances, and invitations to lecture, but few have afforded me the platform to write about it. Thank you, NAIWE, for the opportunity to do so here. The construct of this genre is inclusive of just about anything dubbed “nonfiction,” regardless of writing an investigative or historical narrative, biography, military, or current affairs. Gauging interest in this topic, it is clear we will have much to discuss in my August webinar; there is an incredible body of material to cover.

Let me preface the advice to follow with a little personal background: From the time I was very young, my schoolteacher mother rightly predicted I was going to write books; I loved to read and write from early childhood. No matter what else I would accomplish in academia and as an urban designer/historic preservationist and naval officer/intelligence advisor, I wrote books until there were so many projects, which would come to include print articles, documentaries, and film interest, the choice was pretty clear that writing and working in associated media was a full-time occupation. One particular highlight to mention here is a book offshoot that turned into a compelling six-part series above the fold in the Virginian-Pilot newspaper and was subsequently submitted by the same for a Pulitzer Prize. The same book subject was several years later optioned for adaptation to a full-length feature film; that project is still in the works. This short blurb about how I came to write full-time is important because writing from experience and long-time interest matters; it provides the underpinning for your best work and adds credibility to what you may/may not successfully publish. Over the years, I have written investigative, military/aviation, historical, environmental books as well as a few biographies, art, and corporate histories. Along the way, I made connections that have lasted many years and continue to provide learning experiences, opportunities across the media spectrum, and, importantly, made colleagues good friends, one of who remains the first and best literary agent I have ever had, hands down.

Whether you’re just getting started or are somewhat experienced writing nonfiction, inclusive of biographies, which clearly interests many of you, your plan of action must include mapping the beginning, middle, and end of the narrative, to include following Chicago Manual of Style throughout and the proper citation of endnotes and construction of your bibliography (full or select). Recently, one of my publishers asked me to do some book doctoring; the author of a lengthy work — most assuredly not a writer — presented the publisher with subject matter that is timely and worth the extra effort. The edit started with his bibliography, which is the underpinning of your work and the source of what becomes chapter endnotes. In the case of this particular work, the sources must be verified/updated and formatted to Chicago Manual of Style. The book qualified as a book doctoring effort when it came to me with incomplete sentence structure, poor format, and time-intensive reformatting and verification of the author’s sourcing and premises. In other words, the author had not done his homework. The arc of the book’s narrative from beginning to end is muddled. The strength of the book — and its ultimate success — is premised on the arc from start to finish holding the attention of your targeted audience. Be relatable, and never shy away from employing the tenets of good narrative or literary nonfiction, a true story written in the style of a fiction novel. Writing narrative nonfiction thus requires that your research and other queries on your subject are rock solid. If this entails a biographical work, the best advice is to get into every facet and phase of the subject’s life, work, and contribution that would make a publisher want to engage you as one of their authors. Become the subject matter expert.

Just like any other genre, nonfiction book submissions require a marketing plan. More often than not, my current editing gig included, writers will gloss over or gaffe this off. That is a mistake. Publishers want compelling narratives, and even if the subject has been covered in prior works, they want something unique to distinguish/promote your book. While publishers like new and unchartered subject matter, they approach it cautiously and demand the author show command of the subject matter by profession/experience, and often are far more receptive of such proposals from well-known public personalities, politicians, and celebrities. As part of the submission process, publishers across the spectrum ask the author to complete a marketing sheet. What other books have been published similar to yours? The top-tier publishers will ask for a list of perhaps 10 other books on or close to your proposed work. They want you to couch how your book would stand out against the pack. They want you to make the argument that you should be published. Put in the heavy lifting on this part of your submission to any publisher interested in learning more about your project. This will also later help you as you work with the publisher to promote and market your work.

Though it can be discussed further in my August webinar, publishers generally require only an introduction and a couple of chapters of your nonfiction book in the initial submission process. Publishers want to gauge your style of writing and command of the subject matter in this preview of the entire work. You are also required to submit a breakdown of sections/chapters — a synopsis of each — and a breakdown of the demographics of your target audience. All of this is important. Again, never brush it off.

Importantly, you must also secure permissions (if necessary) to use material gleaned from living contributors/interviewees and for use of illustrative material/artwork from lending institutions and libraries and persons party to your narrative. Publishers will require you to have secured those permissions per their contracts with you and if this is not done prior to meeting their first round of submission requirements, you are jeopardizing the publication of your book/article and, at the very least, delaying it. The author of the book is responsible for all of the aforementioned, and publishers will ask that you submit a copy of those permissions as needed. This is particularly important legwork when your book and/or you as the author and subject matter expert are moving between multimedia enterprises with your project.

Of the many lessons learned over the years, perhaps the most time consuming but important is the promotion of my work. Yes, publishers have marketing, sales, and public relations staff to put toward your book, but that staff is stretched thin across a broad spectrum of books being pushed out the door by the publishing house; they have limited windows of opportunity to work on your project. You are the best promoter of your book. With the advent of social media, webinars, and podcasts you have greater opportunities to make your project resonate with your audience. Look for in-person speaking engagements via community groups/clubs that meet regularly, book clubs, historical societies/associations, and a host of other venues that will afford you the opportunity to discuss your project. Consider also the power of AM talk radio from national to local markets. Publishers’ marketing and public relations can also be supplanted by the author — predicated on the scope of the book and its global/national interest — hiring a media/marketing expert to schedule mainstream and cable interviews and coordinate newspaper and magazine coverage and documentary film opportunities. After the publisher’s marketing and public relations departments completed their initial campaign for one of my books, I hired longtime publishing marketing executive Maryann Palumbo to execute a forty-five-day campaign; we did 189 events in that time frame, including multiple televised interviews (usually several on the same day), print media, and national radio. We hit everything in the international, national, and regional media stream. This incredibly aggressive and successful campaign remains as legendary as its architect. Maryann watched every televised interview, providing immediate feedback, and stayed on top of every radio or print interview. She became a friend, someone who offered her expertise beyond the campaign. She retired in 2016 and sadly passed away in 2022. As always, I come back to the importance of relationships we build along the way. Maryann and those like her make us better — and more successful — writers.

 

Amy Waters Yarsinske is the author of several best-selling, award-winning nonfiction books, published regionally, nationally, and internationally. Amy’s proposal technique was featured in literary agent/author Peter Rubie’s Telling the Story: How to Write and Sell Narrative Nonfiction; she also did a National Press Club panel with Rubie during the No One Left Behind press tour. She has been a regular contributor with international, national, and regional media, to include continued guest spots on national radio. An American in the Basement: The Betrayal of Captain Scott Speicher and the Cover-up of His Death won the Next Generation Indie Book Award for General Non-fiction in 2014, and No One Left Behind: The Lt. Comdr. Michael Scott Speicher Story earned her literary awards, an incredible press tour, and national/international recognition. With over 30 years in the publishing industry, Amy has published over 85 nonfiction books, most of them spotlighting current affairs, the military, history and the environment with a few biographies and corporate histories interspersed. Amy graduated from Randolph-Macon Woman’s College in Lynchburg, Virginia, where she earned her bachelor of arts in English and economics and the University of Virginia School of Architecture, where she earned her Master of Planning and was a DuPont Fellow and Lawn/Range resident.

Categories: Amy Waters Yarsinske, Nonfiction, Writing

Networking Proves Its Value!

Monday, May Post a comment

Ah, networking — an eternal topic for independent writers and editors.

I’ve been procrastinating about writing this column because it felt as if I had said everything about networking there was to say. Then two things happened: I received a new ongoing writing project through networking, and I started an entirely new venture that will require networking in new ways and new communities. Networking suddenly felt fresh!

The writing gig came from a Facebook group colleague and happened because I’ve been active and helpful in that group — the essence of networking. That networking connection was a handy shortcut for my colleague: It meant they knew enough about me to trust that I could do the work without having to request writing samples or go through other time-consuming common aspects of fitting freelancer to project. It’s proof that networking . . . works.

The new venture involves creating art (glass and clay) and planning to use networking to create visibility similar to my established presence in writing, editing, and proofreading groups. That will mean identifying groups or organizations to join, finding the appropriate way to promote my work without being too blatantly “salesy,” and — most importantly — looking for ways to both learn about this new activity and share helpful tips and resources, because networking is a two-way street: It only works if you give as much as you take.

I’m reveling in the new opportunity to exercise my writing chops and the new kinds of projects I’ll be doing. One is the result of networking, while the other will require networking for it to succeed — the full spectrum. While I reflect on both, here are a few insights about networking in general that I hope colleagues will find useful.

 

A Constant Perspective

Networking essentially means connecting with people you can learn with and from, and perhaps gaining new jobs/projects as a result. No matter what kind of publishing work you do, networking is key to its success. Of course, training and skill come first — but none of that matters if no one knows who you are and what you can do. Networking makes that happen.

The traditional process is to build your network by joining professional organizations like NAIWE or ones specific to an industry you write about or edit in. Nowadays, it includes joining relevant groups on LinkedIn, Facebook, etc., as well as keeping in touch with former employers and co-workers.

It takes more than just joining up, though, for networking to do its job. Being not just a member, but an active, visible member, of an organization or group is vital to networking success, especially in these increasingly digital and post- (we hope) COVID days. You can join every professional association and collegial online group there is, but if you don’t contribute, you’ve wasted most of that investment, whether it’s money spent to join or hours spent online every day. Networking is not passive.

 

Overcoming that Reluctance

Most of us agree, or ruefully admit, that networking is important to our business efforts, but not everyone is a poster child for extroverts like I am, so not all of us enjoy doing it. Keep in mind that you can do a lot of effective networking these days without meeting people in person, whether your hesitation is based on being an introvert or continuing to be concerned about health. Platforms like LinkedIn and Facebook, as well as the discussion lists or forums of associations, make it possible to share insights, successes, advice, and requests for help without ever leaving home.

As professional events come back to in-person life and online efforts continue to be important, it might help to think about some new angles for your networking activities. And it could help overcome any reluctance to think about how networking is likely to improve your reputation and expand your writing or editing business. You could even reward yourself for new efforts; chocolate always works for me.

 

Ask Some Questions

You might think that asking questions — whether about your craft or having an independent writing or editing business — makes you look foolish. On the contrary: Asking questions makes you look smart enough to seek professional, collegial advice rather than bumbling around and making business-damaging mistakes. It also creates the opportunity to share answers with colleagues, and maybe even incorporate their responses (with credit, of course) in any blog posts or articles you might write.

You could ask the one vital question that several colleagues have wanted to post, but been afraid to. Bringing it up and making it possible to share the answers makes you a valuable networking connection.

 

Provide Some Answers

Of course, you want to look for answers in obvious places (Google, LinkedIn, and Facebook groups, etc.) before asking colleagues for help, but even that could be the basis of networking.

Once you have those answers, or figure something out on your own, apply them to your networking activities by sharing them as widely as possible. Consider writing a blog post or article about that process. Show colleagues how you solved a problem or answered a knotty question, so they can expand their knowledge and skillset. You’ll be a star!

 

Do Some Good

Networking can be a factor in providing community service and supporting causes you believe in: By volunteering or otherwise supporting a cause, you gain visibility with an organization’s board members, staff, and even clients or audiences.

If you write an article or edit a project for a nonprofit organization on a pro bono basis, ask that your contact info and a (brief) bio be included. If you donate goods to a nonprofit, write about why and what you hope will be the result of the donation. If you endow a scholarship, send a press release to appropriate outlets.

Whatever it involves, pro bono work makes us feel good while doing good and can bring good karma (as well as practical results) to our lives and businesses. There’s nothing wrong with hoping for and receiving business success by doing good. It’s all part of both promoting your business and building your network of contacts that might hire you as a result — of either seeing what you do or sharing your commitment to that cause or organization.

 

Do It Now!

Other than recognizing networking as a two-way process, accepting its value in enhancing your writing or editing business is key to success. If you’re an introvert, grit your teeth and get to it, even if only in one forum, organization, or platform (the more you try, the more comfortable you should become with the process). If you’re an extrovert, keep your flag flying.

Either way, I wish you success in getting your name and business out to new audiences and clients.

 

 

Ruth Thaler-Carter has been a full-time freelance writer, editor, proofreader, desktop publisher, and speaker for more than 30 years. She has been published locally, regionally, nationally, and internationally in, and does writing, editing, and proofreading for, publications, associations, nonprofits, websites, service firms, independent authors, and businesses. She sold her first freelance articles when she was still in high school. Often called the Queen of Networking, Ruth is active in about a dozen professional associations, serving as a newsletter editor, webmaster, publication author, speaker/presenter, blogger, program host or planner, and chapter leader. In 2006, Ruth launched the Communication Central Be a Better Freelancer annual conference, now cohosted with NAIWE — to help aspiring and established freelancers find greater success. Ruth is also owner and editor-in-chief of the An American Editor blog and owner of the A Flair for Writing publishing business. Her honors include member of her high school alumni hall of fame, in part for her publishing work and networking services; Writers and Books Big Pencil Award for teaching adults and contributions to the literary community; EFfie awards for writing, editing, and newsletters; an APEX award for feature writing; the Philip M. Stern Award of Washington (DC) Independent Writers for service to freelancers; and IABC/DC Communicator of the Year and Silver Quills for magazine writing and newsletters.

Categories: Networking, Ruth Thaler-Carter

What I Do and Why

Monday, April Post a comment

Growing up in a minuscule town in eastern Kentucky, I was a good student, a teacher’s pet, and a bookworm.

Being a good student meant always having the right answer, and in English class, where I excelled, the right answer was always formal written English. I absorbed the dangerous belief that formal written English is “correct” English, all other forms being inferior at best, or downright wrong.

Consequently, I came to talk like a book and developed into a terrible language snob during adolescence and early adulthood, the worst kind of prescriptivist. It took some time for me to discover — through wide reading, through acquaintance with other editors in ACES: The Society for Editing, and through blogging exchanges with linguists and lexicographers — that language snobbery is no more noble, moral, or excusable than snobbery based on ancestry, place of birth, IQ score, wealth, physical beauty, or wardrobe.

This means I have had to revise, or even reverse, what I have told students in my editing class at Loyola University Maryland, but unlearning is an inescapable part of learning.

Over nearly forty years as an editor at newspapers, first The Cincinnati Enquirer and currently The Baltimore Sun, I have come to understand that my task is not to enforce a handful of superstitions and shibboleths, but to assist the writer in accomplishing their purpose. (Yes, singular their. Get over it.)

Accomplishing that purpose means making judgments rather than enforcing rules or rigidly adhering to a house style. The judgments involve balancing a set of interests: what is appropriate for the writer, appropriate for the subject, appropriate for the occasion, appropriate for the publication — and appropriate for the reader, the party most commonly overlooked.

That’s the job.

 

John Early McIntyre has been a professional editor for nearly 40 years, more than 31 of them at The Baltimore Sun, where he has headed the copy desk. John earned an undergraduate degree in English from Michigan State University, where he was elected to Phi Beta Kappa, and a master’s degree in English from Syracuse University, where he was a university fellow. John has taught copyediting at Loyola University Maryland since 1995. A charter member of the ACES: The Society for Editing, he served two terms as its president. John has presented workshops on writing and editing at conferences and publications in the United States and Canada.

 

Categories: Editorial Services, John McIntyre

Four Signs of Toxic Freelance Clients

Thursday, March Post a comment

Many freelancers end up working with clients who are not an ideal fit for them especially at the beginning of their business, but bad clients and even toxic clients can still land in your lap as your business grows, and as you get savvier. Understanding what makes a toxic client is critical for helping you to determine how to avoid them, how to spot them in an onboarding call or intake call, and how to respond and terminate the relationship if necessary.

 

What Is a Toxic Client?

We’ve all had our share of less-than-ideal clients, but a toxic client goes beyond that.

A toxic client, simply put, is someone who drains your energy and treats you poorly. You begin to develop a sense of dread or frustration in dealing with them. Toxic clients are typically overwhelming and overbearing, cross communication boundaries, and have numerous extra requests for you and most of the time they want these done without any additional pay.

Toxic clients tend to generate an emotional response in the freelancers they work with and it’s common to feel things like anger or frustration, but in the worst-case scenario, they cause you to feel entirely burned out. If you work with clients, you generally enjoy working for, it’s a little bit easier to identify toxic clients because your feelings about these people are so much different than your other clients. Recognizing some of the patterns for what can develop into a toxic client is critical for helping you stop this situation before it escalates.

While it’s important to do everything you can to possibly identify a toxic freelance client, you cannot always identify them in advance. Sometimes these people sneak up on you and come out of nowhere. They seem fine in the intake call or don’t give you information that would indicate their true nature. If one slips through the cracks, however, try to notice the signs of their behavior sooner rather than later.

Here are four signs to keep in mind when identifying toxic clients.

 

#1: Mismatched Expectations

If your freelance client is pushing you to be available around the clock, or expects you to answer text messages, phone calls or emails overnight or over the weekends, this is an early sign that they may need their boundaries adjusted. In some cases, with a normal client, you’re able to walk this back and explain your business office hours and why you won’t be able to respond during these times.

You may even be able to redirect them into a weekly or biweekly call to avoid all of these issues stacking up in your email inbox. With a toxic client, however, they will refuse to adjust their behavior and leave you suffering the consequences. They may even argue that you’re being unreasonable.

Likewise, if they ask for five rounds of revision on a smaller project or bombard your first submitted piece with far too many comments and change requests, beware.

 

#2: Bad Discussions About Past Freelancers

How a client talks about their past freelancers tells you a lot about their experience in this field and whether or not they understand how to interact with freelance professionals appropriately. If they mentioned in a call that their previous five editors or writers all failed or were difficult to work with, the odds are there’s a problem with the client, not the freelancers.

It’s normal for some of your clients to come in with bad experiences with a handful of past freelancers, especially if the client was new to things and perhaps hired the wrong person but listen to the way they talk about their freelancers. If they’re using strong language like this person was an idiot or this person almost destroyed my business, be aware that they may have unrealistic expectations and are likely to blame you for problems that probably weren’t your fault.

I like to ask clients, “tell me about your experience working with freelancers in the past,” as an open-ended question and see how they respond.

 

#3: Demanding That You Prove Your Worth

Toxic clients tend to want you to prove your worth or talk about things like ROI or how your work will transform their life or business immediately. Toxic clients might push you to prove your worth as early as the initial phone call. They may not be willing to sign a contract for longer than a month or do anything other than a sample project because they don’t trust you.

They may be comparing you against five or six other freelancers to see who will allow them to push the boundaries. Toxic clients may try to pay you 10% upfront and then claim they’ll pay the rest when they are satisfied with the completed project. Be aware, this is a potential trap and a major red flag as they may never actually be “satisfied” enough to send the remaining funds owed.

 

#4: Refusal to Pay on Your Terms

Each freelancer comes to the table with their own requests about payment, be it late payment fees, deposits that are due or regular payment schedule. If your client is requesting that every aspect of your contract be updated to adhere to their terms or pushes back when their invoice is due and they’re not making the payment, this is an early sign you may be involved with a toxic client.

In general, it’s a good idea to have some measure of good faith, such as a significant deposit or full payment upfront to ensure that the client has the means to pay you. This keeps you from chasing after the client for weeks or months, especially if you have the client who says they’re not satisfied with the final product and refuses to release that money until you are finished with a version they appear to be happy with.

 

What To Do If You Think a Client Might Be Toxic?

Not every client is a full bad apple. Some of them may have no idea how their behavior is affecting you and I always suggest trying to walk it back unless the client has crossed some major line already. Here are a few tips for how to handle clients who are pushing the boundaries:

  • Call the situation out early and address it.
    • Example: “I’ve noticed we’ve had a lot of back and forth on the first draft. Here are some ideas I have to streamline that process.”
    • Example: “In the future, please direct all communication to the Google Doc/Email/Trello board. I’m not available to answer texts or Facebook Messenger, especially after hours.”
  • If the client speaks to you unprofessionally, reference it in the moment and explain why it’s a problem. You can say phrases such as, “I don’t know if you mean to come across this way”, or, “I want to make sure I understand what you just said because it feels inappropriate”.
  • If you are in a relationship with a toxic client, decide if you can part ways. Regardless of the value of the total project, it can be detrimental to the rest of your business to continue working with a toxic client. Think about the actual amount of time you’re putting in with this client and you can probably figure out pretty quickly that you’re not getting what you’re worth. They may also be causing a physical, mental or emotional toll and these clients can push you to burnout.

One of the biggest problems with working with someone who is extremely difficult is that these negative aspects tend to bleed over to your other clients even if you don’t intend them to. You may be showing up frustrated or less able to focus for your other clients.

Over time, you might determine red flags specific to you. As a business owner, remember that you’re in the driver’s seat to determine whether or not you want to work with someone.

 

Laura Pennington Briggs is the founder and CEO of the Freelance Coach. A two-time TEDx speaker on how freelancing is changing the economy and the host of the weekly Advanced Freelancing podcast, Laura has helped over 15,000 freelancers start and scale their business. She’s an expert on systems, project and client management, marketing a solopreneur business, delegating to team members, retainers, and developing multiple income streams for writers of all stripes. Laura is the author of five books, including the Six Figure Freelancer and How to Start Your Own Freelance Writing Business. She’s also the founder of Operation Freelance, a national nonprofit providing free entrepreneurship training to military spouses worldwide.

Categories: Business, Freelancing, Laura Pennington Briggs

Location, Location, Location: Mysteries Have Their Place!

Friday, March Post a comment

After landing on the moon . . . that could have been a fun location for a murder.

The Egyptian Pyramids, Eiffel Tower, or White House? They would be great locations for a good murder. In fact, they have been.

Major cities, small towns, and many made-up villages have become the location for a murder mystery and, especially, several very successful mystery series.

There were plenty of murders in cities along Rt. 66. John Steinbeck named it the Mother Road. I think of it as the Murder Road.

Location was once considered everything in business . . . before technology. Location is still essential in a good mystery. Location is place, and the place is as much a character in mysteries as the people.

Murder on the Orient Express — what a great location for a murder, moving and stopped. As was the apartment in Rear Window, and another apartment in the haunting film, Laura. In and around London there were many murders with Sherlock Holmes and Dr. Watson and a fascinating one on an English Country Estate in Godsford Park.

We lovers of mysteries know that murders and other crimes have occurred on all sorts of moving vehicles, in different rooms in small homes and large estates, and possibly even in our own backyards?  Well, hopefully not!

The lover of mystery books enjoys envisioning the place where a story takes them, and in movies and on television, the place often becomes central to the appeal and importance of the story. It helps the viewer to become caught up in it, perhaps even feel a part of it.  Some plots are dark and frightening and provide an extra sense of anticipation for lovers of thrillers like the type written by Stephen King, and his locations add to the suspense.

The art of a murder mystery and investigation includes a private detective or the police or, in a cozy mystery, an amateur sleuth. The dialogue needs to create suspense with some foreshadowing and fake clues that are followed and soon ignored. Finally, the arc of the murder mystery begins with the chase of the real villains, who are caught — dead or alive — of course.

But, what about a location, where murder and mayhem terrorize the residents. Doors are locked and there are whispers and secrets behind those closed doors. Questions remain.  Who killed their neighbor’s wife in the alley next to the post office? Who stabbed the old man as he walked across the bridge late at night? Who pushed the young man off his apartment balcony? Why did the murderer run his or her car over the victim on a country road? Were there witnesses to any of these murders? Ah, where are they possibly located?

As a mystery writer, I believe location plays a huge part in the plot and ultimately when and where the murder is solved.  Two escaped murderers hide in a location fitting of the plot designed to build up a sense of suspense and anticipation.

We as readers and viewers also enjoy explosive endings. There are gunfights and car chases up and down city streets. There are threats and demands until the final moments of capture. The movie Witness ended in an Amish barn. In the book The Name of the Rose, written by one of my favorite authors, Umberto Eco, the murders and the ending take place in an Abbey in the 1300s. In Hitchcock’s North by Northwest, the finale is on Mt. Rushmore. Another favorite of mine is Sue Grafton’s Alphabet Series taking place somewhere along the California coast. And, in historical fiction, the landscape fits the century and the plot.

Location, location, location. The book ends. The film is finished. Surely calm prevails, the dark sky is lighter, and all is right again. Or is it?

 

Marcia Rosen (aka M. Glenda Rosen) is an award-winning author of eleven books including her newest one, An Agatha, Raymond, Sherlock and Me Mystery: Murder at the Zoo plus The Senior Sleuths, Dying To Be Beautiful Mystery Series, and The Gourmet Gangster: Mysteries and Menus (menus by her son Jory Rosen). She is also author of The Woman’s Business Therapist and award-winning My Memoir Workbook. For 25 years, she was owner of a successful national marketing and public relations agency. Marcia has frequently been a speaker or program moderator at organization meetings and conferences, bookstores, libraries, and Zoom programs. Topics she has taught and presented over the past twenty years include Encouraging the Writer Within You, Marketing for Authors, Writing Mysteries…Not A Mystery, Writing Your Memoir, and recently Anatomy of Writing a Murder. Many articles on these topics have been published on mystery reader blogs and in newsletters and magazines and her newest articles relating include Location, Location, Location: Murders Have Their Places; Hearing Voices of Past Famous Detectives: Their Impact and Influences; and Writing Mysteries at a Zoo: With Caution. She is a member of Sisters in Crime National and New Mexico (Croak & Dagger), Southwest Writers, New Mexico Book Association, Women Writing the West, Public Safety Writer’s Association, Women’s National Book Association, and National Association of Independent Writers and Editors.

Categories: Marcia Rosen, Mysteries, Setting, Writing

The Pulitzer Came, and the Glory Shone Around

Friday, March Post a comment

On Monday, The Baltimore Sun won the Pulitzer Prize for local reporting.

Its series of articles on Baltimore Mayor Catherine Pugh’s fraudulent children’s book scheme led to the mayor’s resignation and guilty plea to federal charges. Beyond that, they exposed a culture of self-dealing among board members of the University of Maryland Medical System, after which the CEO and three board members resigned, and the board was reconstituted with strict ethics procedures.

This was not the work of the kind of teeming newsroom I joined when I first took a seat at The Sun’s copy desk in 1986, but the accomplishment of the severely pared-down staff of a newspaper that has been undergoing repeated reductions in resources for more than a decade and a half. That makes the staff’s accomplishment the more meaningful, the more remarkable.

My part in this achievement is minor compared to the work of the team of reporters and photographers who accomplished the work, or of the editors who encouraged and oversaw them. But many of the stories passed through my hands for a final look, a final check, before publication. As small a role as mine has been, I take pride that I contributed something toward the paper’s achievement, just as I took pride in having been a copy editor on many of the articles for which Diana Sugg won a Pulitzer Prize in 2003. We all do our part.

We are still working to provide readers with verified information about the world around them, information that they can use to make informed decisions. As the business environment of newspapers becomes more precarious, we have to work all the harder to accomplish that. And we do. We’re still here.

 

John Early McIntyre has been a professional editor for nearly 40 years, more than 31 of them at The Baltimore Sun, where he has headed the copy desk. John earned an undergraduate degree in English from Michigan State University, where he was elected to Phi Beta Kappa, and a master’s degree in English from Syracuse University, where he was a university fellow. John has taught copyediting at Loyola University Maryland since 1995. A charter member of the ACES: The Society for Editing, he served two terms as its president. John has presented workshops on writing and editing at conferences and publications in the United States and Canada.

Categories: John McIntyre

Seven Ways to Find a Literary Attorney

Friday, March Post a comment

Finding an attorney when you need to prepare or review a writing or publishing contract is not always easy, especially if you live and work outside most major cities. Often, it isn’t that there are no literary attorneys in a particular state, but that they practice publishing or literary law under other names.

Keep in mind that an attorney who reviews or prepares writing- and publishing-related contracts might not include the word “literary” in the description of their law practice. Attorneys who handle literary matters include those whose advertised expertise might be described as business law, contracts, trademark, and copyright as well as entertainment, publishing, or intellectual property.

So how do you find them?

  • First, decide what state to search in. If your agent or publisher is located in Missouri and you live in Oklahoma, you might want to consider retaining a Missouri attorney.
  • Second, if you know other writers who live or work in that state, ask them for a referral.
  • Third, do some online research under the practice categories I mentioned above —most attorneys have an online presence.
  • Fourth, contact the state bar association in the relevant state. Most bar associations maintain lists of attorneys under their respective practice areas. Many also have panels of attorneys in particular practice areas who will review the contract either free of charge, i.e., pro bono, or for a reduced fee.

Be aware, though, that attorneys who offer to work for nothing sometimes do so because they are looking for more experience in that subject area. Thus, be cautious but also appreciative. Even an attorney who has little contract experience is going to know more about contracts than the average author.

  • Fifth, contact a law school in the state and ask an intellectual property or contracts professor on the faculty to identify local attorneys who handle literary matters.
  • Sixth, if you’re not ready to retain an attorney yet, pay attention to those attorneys who are quoted about copyright and publishing issues on TV, the radio, and in print and online news articles. Jot down their names. They might not be located in the preferred state but they might know others who are.
  • Seventh, contact both local, state, and national writers’ organizations.

 

A publishing consultant as well as a licensed attorney in both California and New York, Denise Gibbon represents and educates authors about contracts, copyright, and other publishing issues.

Categories: Business, Contracts, Writing

Writers! Leave the Legalese to Lawyers

Friday, March Post a comment

After passing the California Bar Exam, I attended the swearing-in ceremony before the California Supreme Court. In a speech to the crowd, one of the Supreme Court justices advised that the most common mistake made by attorneys was to not return their clients’ telephone calls. This seemed especially odd to me since attorneys need clients to make a living. But over the years, I’ve discovered that other professionals also make business mistakes that are hard to understand.

While attorneys ignore their clients’ telephone calls, authors, whose key tools are words, seldom understand or make the effort to understand the agency and publishing contracts they sign. As important as words are to authors, they fail to realize that a contract is often nothing less than a storyline for their writing and publishing future.

What’s the big deal, you might ask? Just read the contract.

But what if reading your agency or publishing contract doesn’t guarantee understanding your contract?

The truth is that even educated people in various walks of life cannot understand a contract without some legal background. Why? Because most contracts are prepared by attorneys who write in “legalese,” a language designed by lawyers. For anyone who is accustomed to the ordinary meaning of words, understanding legalese can be a frustrating experience.

Remember, too, that the agent or publisher has paid an attorney to prepare the contract. More likely than not, that lawyer’s version of a “standard” agency or publishing contract is designed to favor the person who is paying the lawyer and not the author. When it’s time to decide whether to sign or negotiate the terms further, why should you deny yourself the same legal edge as the other party?

When many authors are presented with a pen and a dotted line, they claim that they can’t afford an attorney. This is not a good excuse.

Think about it.

You’ve spent months if not years writing your book, stories, or articles, paying for writing seminars and editors, and sacrificing time with friends and family. You might have worked fewer hours at your day job and earned less money for an extended period to finish one or more manuscripts. Even if you hired a ghostwriter, you likely made many of the same personal and economic sacrifices. If you put a price on what you’ve invested in your writing, it may amount to many thousands of dollars.

When an agent or publisher has offered you a contract, you have an opportunity to earn back your investment and, hopefully, more. You simply can’t afford not to engage an attorney.

Although legal fees can seem daunting, you have payment options. Most literary attorneys charge on an hourly basis, but some will accept a flat fee. Many will accept credit cards or monthly payments.

Retain an experienced literary attorney — your publishing future deserves it.

 

A publishing consultant as well as a licensed attorney in both California and New York, Denise Gibbon represents and educates authors about contracts, copyright, and other publishing issues.

Categories: Business, Contracts, Writing

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